Quality warranties such as returning goods, exchanging goods and repair guarantee, are exercised according to the guarantees for products regulations . The after-sales services are listed as follows:
1. Return And Exchange
u Free of charge of returns Within 7 days (inclusive)
Within 7 days (inclusive) from the date of purchasing Julong products (hereinafter referred to as Purchase Date), customer may choose to return, exchange or repair goods in case a product performance problem is found. In case of returning goods, Julong will refund the payment for one time according to the purchase price.
Note：
*The purchase date is the date of customer signing for the goods. In case that customer does not sign for the received goods within one week of receiving goods, it is deemed as the customer has signed for it by default.
*In terms of the returned goods with damaged appearance or incomplete fittings, Julong will deduct the corresponding expenses in accordance with the degree of damages.
u Free of charge of replacement from the eighth day to the fifteenth day (inclusive)
In the period from the eighth day to the fifteenth day (inclusive) since the product has been purchased, customer may choose to exchange or repair the product in case that a performance problem occurs. In case of exchange of products, Julong will replace the defective product, free of charge, with the product of the same model and specifications or a new product of the same brand which has the function no less than the original one.
2. Maintenance
In Five years from the date of selling, the maintenance of interactive whiteboard set will be free of charge by the limited responsibilities. One-year maintenance for accessories (include power adapter, cables and electronic pens, USB transfer line)
Warranty doesn’t cover:
u Product or some other components which exceed the warranty periods
u Fail to provide valid bill of purchasing this product;
u The appearance of product, which has trails or some other damages during use.
u For operating trouble caused by the incompatible of the incompatibility of different components in the integrated system, Julong will assist to provide the salutations for integrated system but not carry it out.
u Malfunction or damages of the product caused by unauthorized repair, modification or alteration by any other party other than JULONG.
u Failure caused by improper installation, misuse , improper storage ,improper transportation and package.
u Defects or damages of the Product (rust, metamorphosis,craze) which are caused by unsuitable physical or operating environment..
u Damages or defects caused by accident or some other external factors, including but not limited to personal factor, computer virus, natural disaster, fire, flood, war and act of God
u Other uncertain abnormal using situation.
3. Methods of Repair Service
Sending
u Send the products to the Local distributor
u Period of repair guarantee for repaired product: three months after repaired.
4、Charged repair or maintenance.
The product which exceeds the period of repair guarantee or falls beyond the repair range, Julong may provide charged repair or maintenance.
5、Installation
Julong will provide the salutation and training for installation, but carry out by system integrated supplier.
6. Technical Support
u Please contact us to obtain warranty services
TEL:0755-26745800 FAX:0755-26745115
E-mail：
tech@julong.com.cn
u All clients shall provide us when contacting us for technical support.
The purchasing approach and date, purchasing invoice, the name of the product, model, serial Number and a detailed description of the malfunction including the indicated information displayed in the screen.
